Effective Date: Jul 16, 2019
1. What is a Valid Proof of Purchase?
For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
A dated sales receipt from an authorized Potensic Dealer or Reseller. The receipt must show the Product description and price.
A dated official e-mail from an authorized online Potensic Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
An order number from the Potensic.com web site
Some examples of a non-valid Proof of Purchase are:
The UPC bar code from the box.
A picture of the actual Product.
A Certificate of Authenticity.
Receipts from non-authorized Potensic Dealers.
Receipts from any online auction sites, liquidators or clearance houses.
A receipt or order number from any vendor other than Potensic.com.
Credit card statements.
*Potensic reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.
2. What if I don't have a Proof of Purchase?
If you purchased directly from Potensic.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.
If you purchased from a Potensic dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
If the Product was purchased online, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.
If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.
3. Why does Potensic require a valid Proof of Purchase?
Potensic must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Potensic Products.
Products purchased from non authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Potensic will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.
Potensic has these policies in place to protect both our valued customers and resellers.
4. How long is my Limited Warranty?
You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product ("Warranty Period"):
30 Days Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Potensic’s warehouse for inspection, the refund process will begin.
12 Months Warranty to 24 Months Extension
Join our Potensic Pilot program or register on our official website within 7 days after receiving the item to extend 12 Months Free warranty to 24 months.
5. What are the terms and conditions of the Limited Warranty? What is covered?
LIMITED PRODUCT WARRANTY ("Limited Warranty")
Limited Warranty. Potensic warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase. If the Product is, or contains, a rechargeable battery, Potensic does not provide any warranties for the battery life, as all rechargeable batteries can be expected to lose charging capacity over time and this is not considered a defect. Your actual battery life will vary depending on the conditions in which it is used.
Exclusions and Limitations. This Limited Warranty does not cover:
a. non-Potensic branded products and accessories, even if packaged and sold with the Product;
b. problems with and/or damage to the Product caused by using accessories, parts, or components not made by Potensic;
c. damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Potensic;
d. claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Potensic's recommended parameters;
e. claims arising from external causes, including (without limitation), accidents, acts of God, liquid contact, fire or earthquake;
f. Products for which Potensic will not receive payment
g. cosmetic damage, minor cosmetic abnormalities (including minor pixel abnormalities) and normal wear and tear, including (without limitation), scratches, dents.